Refund and Returns Policy for Gamebina – Luxury Beauty Products

Effective Date: January 7, 2025

At Gamebina, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a comprehensive refund and returns policy to ensure your satisfaction. Please read the following guidelines to understand how our return and refund process works.

1. Eligibility for Returns

We accept returns for products purchased directly from our website (https://gamebina.com) under the following conditions:

  • Return Period: You may return products within 30 days from the date of receiving your order.
  • Product Condition: Products must be unused, unopened, and in their original packaging. We cannot accept returns for products that have been opened or used, unless they are defective or damaged.
  • Non-Returnable Items: Certain items, including sale or discounted items, personalized products, or gift cards, are not eligible for returns or exchanges, unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer support team at info@gamebina.com with your order number and the reason for your return.
  • Step 2: Our customer service team will provide you with instructions on how to return the item, including the return address and any required forms.
  • Step 3: Securely package the item(s) for return and ship it to the address provided by our team. We recommend using a trackable shipping service to ensure the safe return of your products.

3. Return Shipping Costs

  • Return Shipping Fees: You are responsible for the return shipping costs, except in cases where the product is damaged, defective, or an error was made with your order.
  • Shipping Charges: Original shipping fees are non-refundable, unless your order was incorrect or damaged upon arrival.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return requirements. If the return is approved, a refund will be processed to your original payment method.

  • Refund Timeline: Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: If the returned item is damaged, opened, or missing parts, we may issue a partial refund based on the condition of the product.

5. Exchanges

If you would like to exchange a product for a different item, please contact our customer support team at info@gamebina.com to request an exchange. If the exchange is approved, we will guide you through the process. You may be responsible for any difference in price and shipping costs.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at info@gamebina.com with your order details and photos of the damage. We will arrange for a replacement or full refund, depending on the situation, at no additional cost to you.

7. Cancellations

Orders can be canceled within 24 hours of purchase, as long as the order has not already been processed or shipped. If you need to cancel an order, please contact us as soon as possible at info@gamebina.com.

8. Customer Support

If you have any questions regarding our return and refund policy or need assistance with your return, please feel free to contact our customer support team:

Our team is available from Monday to Friday, 9 AM to 6 PM PST.

9. Changes to the Refund and Returns Policy

Gamebina reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.